The UK government's manual for designing and running public services: the Service Standard, guidance on discovery, alpha, beta and live, and on user research and service design.
The practical companion to service design, covering research, ideation, prototyping and implementation with a large method library. Widely used as a course text.
Mapping what a person does, thinks and feels as they try to get something done across a service. Nielsen Norman Group's introduction covers the anatomy and the pitfalls.
An open collection of communication tools and methods for designing services, started by Roberta Tassi and maintained as a shared library.
The free online companion to the book: over fifty methods for research, ideation, prototyping and facilitation, each with a step-by-step description.
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