Methods & practice
The working methods of service design, and the toolkits and service manuals that explain them well. We point to established explanations rather than rewriting the methods here.
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5 resources · Method
A method for mapping a service end to end, showing what the user experiences alongside the frontstage and backstage work that makes it happen. Explained clearly by Nielsen Norman Group.
Mapping what a person does, thinks and feels as they try to get something done across a service. Nielsen Norman Group's introduction covers the anatomy and the pitfalls.
Identifying the people and organisations involved in a service and drawing out how they relate to it and to each other. Explained in the Service Design Tools library.
The Design Council's evolution of the Double Diamond for problems that span organisations and systems, with a set of design principles and roles.
The free online companion to the book: over fifty methods for research, ideation, prototyping and facilitation, each with a step-by-step description.