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Whether you are reading your first book on the subject or choosing a master's programme, this is the learning material practitioners tend to recommend to each other.
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16 resources
Fifteen principles of good service design, drawn from Lou Downe's time leading design across the UK government. Short, plain and opinionated.
International organisation supporting the development of service design practice, with local chapters, an academy, a journal and an annual conference.
The practical companion to service design, covering research, ideation, prototyping and implementation with a large method library. Widely used as a course text.
An edited academic collection on the theory and future of designing for services, bringing together researchers from the field's main university groups.
Design school in Cologne where service design was first taught as a discipline in Europe, under Birgit Mager.
A two-year postgraduate programme in service design at the RCA in London, with a strong link to live public and commercial projects.
A thorough guide to the whole family of alignment diagrams: journey maps, service blueprints, experience maps and mental model diagrams.
A one-year master's at the Glasgow School of Art's Innovation School, combining service design with design innovation and research.
An English-language master's in Milan that treats products, services and systems as one design problem. One of the longest-running programmes of its kind.
On designing experiences that unfold across channels and over time, with a strong emphasis on mapping and on the language of experience design.
Short courses on designing and leading services, run by Lou Downe and Sarah Drummond and grounded in public-sector experience.
The Service Design Network's training arm, offering online and in-person courses from introductory to advanced, taught by accredited trainers.
A guide to using service design inside organisations, aimed at people who need to make the case for it as much as do it.
A clear account of what service design is and how it is done, from research through to measuring the results, by three practitioners from Livework.
A self-paced online course from the Interaction Design Foundation covering the fundamentals of service design.
How organisations need to change, in their structures and leadership, to deliver services that work. Written from experience inside large public and private organisations.