The practical companion to service design, covering research, ideation, prototyping and implementation with a large method library. Widely used as a course text.
Figma's collaborative whiteboard, often used by teams who already prototype in Figma for workshops and mapping.
A volunteer-run weekend where people in cities around the world prototype new services around a shared theme. No experience needed.
An open collection of communication tools and methods for designing services, started by Roberta Tassi and maintained as a shared library.
The free online companion to the book: over fifty methods for research, ideation, prototyping and facilitation, each with a step-by-step description.
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