The UK government's manual for designing and running public services: the Service Standard, guidance on discovery, alpha, beta and live, and on user research and service design.
GOV.UK Service Manual guidance on learning about user needs through existing evidence, interviews, observation and the people who support users.
Identifying the people and organisations involved in a service and drawing out how they relate to it and to each other. Explained in the Service Design Tools library.
GOV.UK Service Manual guidance on planning and running interviews to understand people's circumstances, experiences, problems and needs.
Other topics
- Service blueprinting
- Journey mapping
- User research
- Stakeholder mapping
- Co-design
- Prototyping
- Public sector
- Health
- Systems thinking
- Systemic design
- Participatory design
- Design research
- Service organisations
- Professional practice
- Introductions
- Policy
- Futures
- Measurement
- Service standards
- Collaboration
- Education
- Power dynamics
- Agency and autonomy
- Design ethics
- Research ethics and consent
- Interviewing
- Memory and evaluation
- Dark patterns
- Culture and context
- Inclusion