Fifteen principles of good service design, drawn from Lou Downe's time leading design across the UK government. Short, plain and opinionated.
Nielsen Norman Group's short introduction to service design: what it is, how it relates to UX, and the core concepts of frontstage and backstage.
The practical companion to service design, covering research, ideation, prototyping and implementation with a large method library. Widely used as a course text.
A volunteer-run weekend where people in cities around the world prototype new services around a shared theme. No experience needed.
Ten principles for designing government services, starting with 'start with user needs'. Short enough to read in five minutes and widely borrowed outside government.
Marc Fonteijn's long-running video series and podcast of conversations with service design practitioners, aimed squarely at people doing the work.
A clear account of what service design is and how it is done, from research through to measuring the results, by three practitioners from Livework.
A self-paced online course from the Interaction Design Foundation covering the fundamentals of service design.
London's long-running service design meetup, going since 2015, with roughly monthly talks for experienced practitioners, newcomers and the curious alike. Also a podcast and a YouTube channel of recorded talks.
Recordings of talks from the Service Lab London meetup on YouTube, going back several years. A good way to hear practitioners describe real work.
The Government Office for Science's introduction to systems thinking for complex public sector problems, bringing together guidance, tools and case studies.
Other topics
- Service blueprinting
- Journey mapping
- User research
- Discovery
- Stakeholder mapping
- Co-design
- Prototyping
- Public sector
- Health
- Systems thinking
- Systemic design
- Participatory design
- Design research
- Service organisations
- Professional practice
- Policy
- Futures
- Measurement
- Service standards
- Collaboration
- Education
- Power dynamics
- Agency and autonomy
- Design ethics
- Research ethics and consent
- Interviewing
- Memory and evaluation
- Dark patterns
- Culture and context
- Inclusion