Service Design Tools
An open collection of communication tools and methods for designing services, started by Roberta Tassi and maintained as a shared library.
You can find here
- tools organised by design phase
- case studies
- references to original sources
Good for questions like
Related resources
Identifying the people and organisations involved in a service and drawing out how they relate to it and to each other. Explained in the Service Design Tools library.
The free online companion to the book: over fifty methods for research, ideation, prototyping and facilitation, each with a step-by-step description.
A volunteer-run weekend where people in cities around the world prototype new services around a shared theme. No experience needed.
The practical companion to service design, covering research, ideation, prototyping and implementation with a large method library. Widely used as a course text.
Government Social Research guidance on making research more inclusive: recruitment, adapted methods and attention to under-represented groups.
Step-by-step guidance for eleven systems thinking tools, including systems mapping, feedback loops and leverage points.