Nielsen Norman Group on what interviews can and cannot reveal, including fallible memory and rationalised accounts of past behaviour, and why they pair with observation.
GOV.UK Service Manual guidance on learning about user needs through existing evidence, interviews, observation and the people who support users.
A chapter in Doing Good Qualitative Research examining how power in the researcher and participant relationship shapes what is learned, and proposing a power-conscious approach.
GOV.UK Service Manual guidance on reconstructing a service experience by exploring what people did, thought and felt over time.
GOV.UK Service Manual guidance on planning and running interviews to understand people's circumstances, experiences, problems and needs.
Other topics
- Service blueprinting
- Journey mapping
- User research
- Discovery
- Stakeholder mapping
- Co-design
- Prototyping
- Public sector
- Health
- Systems thinking
- Systemic design
- Participatory design
- Design research
- Service organisations
- Professional practice
- Introductions
- Policy
- Futures
- Measurement
- Service standards
- Collaboration
- Education
- Power dynamics
- Agency and autonomy
- Design ethics
- Research ethics and consent
- Memory and evaluation
- Dark patterns
- Culture and context
- Inclusion