Step-by-step guidance for eleven systems thinking tools, including systems mapping, feedback loops and leverage points.
An open collection of communication tools and methods for designing services, started by Roberta Tassi and maintained as a shared library.
Software for building and maintaining journey maps, personas and stakeholder maps, made by the team behind This is Service Design Doing.
Identifying the people and organisations involved in a service and drawing out how they relate to it and to each other. Explained in the Service Design Tools library.
A ServDes 2018 paper and case study exploring stakeholder mapping as a way to talk about roles and the distribution of power in public service design.
Other topics
- Service blueprinting
- Journey mapping
- User research
- Discovery
- Co-design
- Prototyping
- Public sector
- Health
- Systems thinking
- Systemic design
- Participatory design
- Design research
- Service organisations
- Professional practice
- Introductions
- Policy
- Futures
- Measurement
- Service standards
- Collaboration
- Education
- Power dynamics
- Agency and autonomy
- Design ethics
- Research ethics and consent
- Interviewing
- Memory and evaluation
- Dark patterns
- Culture and context
- Inclusion