A 2021 paper proposing a power literacy framework for service designers, covering privilege, access, goals, roles and rules. Open access copy from TU Delft.
A community-authored set of principles that put the people affected by design at the centre, foregrounding lived experience and community-controlled outcomes.
The Ministry of Justice's principles for ethical services, including minimising harm, balancing power, inclusion, honesty and responsibility.
A ServDes 2025 paper introducing a project-centred template for examining how social, political and ecological forces enable or constrain design work. A proposed tool whose evaluation is ongoing.
A chapter in Doing Good Qualitative Research examining how power in the researcher and participant relationship shapes what is learned, and proposing a power-conscious approach.
Department for Education guidance on the ethics of researching colleagues: pressure to take part, voluntary participation, authority and confidentiality.
A ServDes 2018 paper and case study exploring stakeholder mapping as a way to talk about roles and the distribution of power in public service design.
A journal article examining the contextual and organisational factors that limit service designers' ability to address power dynamics in their work.
Other topics
- Service blueprinting
- Journey mapping
- User research
- Discovery
- Stakeholder mapping
- Co-design
- Prototyping
- Public sector
- Health
- Systems thinking
- Systemic design
- Participatory design
- Design research
- Service organisations
- Professional practice
- Introductions
- Policy
- Futures
- Measurement
- Service standards
- Collaboration
- Education
- Agency and autonomy
- Design ethics
- Research ethics and consent
- Interviewing
- Memory and evaluation
- Dark patterns
- Culture and context
- Inclusion