GOV.UK Service Manual
The UK government's manual for designing and running public services: the Service Standard, guidance on discovery, alpha, beta and live, and on user research and service design.
You can find here
- the Service Standard
- how the discovery, alpha, beta and live phases work
- guidance on user research
- the service design community
Good for questions like
Related resources
The community for service, interaction and content designers working in and around the UK government, coordinated through the GOV.UK Service Manual.
Design principles, components and guidance for building health services in England, with a strong focus on accessibility and content.
Ten principles for designing government services, starting with 'start with user needs'. Short enough to read in five minutes and widely borrowed outside government.
The UK government's blog about design, written by the people doing it across departments. Honest accounts of what worked and what did not.
Fifteen principles of good service design, drawn from Lou Downe's time leading design across the UK government. Short, plain and opinionated.
Author of Good Services and co-founder of the School of Good Services. Formerly Director of Design for the UK government.