Government Social Research guidance on making research more inclusive: recruitment, adapted methods and attention to under-represented groups.
A Design Management Academy 2017 paper exploring cultural analysis and semiotics as ways to understand expectations, identity and symbolic meaning in services.
A ServDes 2020 paper drawing together four different views of culture in service design and arguing for attention to cultural plurality rather than a single fixed understanding.
Department for Education guidance on research across languages: working with interpreters, cultural sensitivities and accessible consent materials.
Other topics
- Service blueprinting
- Journey mapping
- User research
- Discovery
- Stakeholder mapping
- Co-design
- Prototyping
- Public sector
- Health
- Systems thinking
- Systemic design
- Participatory design
- Design research
- Service organisations
- Professional practice
- Introductions
- Policy
- Futures
- Measurement
- Service standards
- Collaboration
- Education
- Power dynamics
- Agency and autonomy
- Design ethics
- Research ethics and consent
- Interviewing
- Memory and evaluation
- Dark patterns
- Inclusion