Fifteen principles of good service design, drawn from Lou Downe's time leading design across the UK government. Short, plain and opinionated.
The UK government's manual for designing and running public services: the Service Standard, guidance on discovery, alpha, beta and live, and on user research and service design.
Ten principles for designing government services, starting with 'start with user needs'. Short enough to read in five minutes and widely borrowed outside government.
Author of Good Services and co-founder of the School of Good Services. Formerly Director of Design for the UK government.
Design principles, components and guidance for building health services in England, with a strong focus on accessibility and content.
Short courses on designing and leading services, run by Lou Downe and Sarah Drummond and grounded in public-sector experience.
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