This is Service Design Doing method library
The free online companion to the book: over fifty methods for research, ideation, prototyping and facilitation, each with a step-by-step description.
You can find here
- research methods
- ideation methods
- prototyping methods
- facilitation methods
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Related resources
The practical companion to service design, covering research, ideation, prototyping and implementation with a large method library. Widely used as a course text.
A method for mapping a service end to end, showing what the user experiences alongside the frontstage and backstage work that makes it happen. Explained clearly by Nielsen Norman Group.
An open collection of communication tools and methods for designing services, started by Roberta Tassi and maintained as a shared library.
Figma's collaborative whiteboard, often used by teams who already prototype in Figma for workshops and mapping.
A volunteer-run weekend where people in cities around the world prototype new services around a shared theme. No experience needed.
The UK government's manual for designing and running public services: the Service Standard, guidance on discovery, alpha, beta and live, and on user research and service design.