Global Service Jam
A volunteer-run weekend where people in cities around the world prototype new services around a shared theme. No experience needed.
You can find here
- a list of local jams
- how to host a jam
- recordings of past jams
Good for questions like
Related resources
An open collection of communication tools and methods for designing services, started by Roberta Tassi and maintained as a shared library.
The practical companion to service design, covering research, ideation, prototyping and implementation with a large method library. Widely used as a course text.
The free online companion to the book: over fifty methods for research, ideation, prototyping and facilitation, each with a step-by-step description.
Figma's collaborative whiteboard, often used by teams who already prototype in Figma for workshops and mapping.
Fifteen principles of good service design, drawn from Lou Downe's time leading design across the UK government. Short, plain and opinionated.
Ten principles for designing government services, starting with 'start with user needs'. Short enough to read in five minutes and widely borrowed outside government.