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Service Lab London talks

Recordings of talks from the Service Lab London meetup on YouTube, going back several years. A good way to hear practitioners describe real work.

Visit websiteyoutube.com

You can find here

  • recorded meetup talks
  • a podcast feed

Good for questions like

  • Service Lab London

    London's long-running service design meetup, going since 2015, with roughly monthly talks for experienced practitioners, newcomers and the curious alike. Also a podcast and a YouTube channel of recorded talks.

  • Service Design Show

    Marc Fonteijn's long-running video series and podcast of conversations with service design practitioners, aimed squarely at people doing the work.

  • Service Design: From Insight to Implementation

    A clear account of what service design is and how it is done, from research through to measuring the results, by three practitioners from Livework.

  • This is Service Design Doing

    The practical companion to service design, covering research, ideation, prototyping and implementation with a large method library. Widely used as a course text.

  • Andy Polaine

    Co-author of Service Design: From Insight to Implementation, host of the Power of Ten podcast, and a writer on design at many scales.

  • Beyond Good Intentions: Towards a Power Literacy Framework for Service Designers

    A 2021 paper proposing a power literacy framework for service designers, covering privilege, access, goals, roles and rules. Open access copy from TU Delft.