Service Lab London talks

Recordings of talks from the Service Lab London meetup on YouTube, going back several years. A good way to hear practitioners describe real work.

You can find here

Service Lab London
London's long-running service design meetup, going since 2015, with roughly monthly talks for experienced practitioners, newcomers and the curious alike. Also a podcast and a YouTube channel of recorded talks.
Service Design Show
Marc Fonteijn's long-running video series and podcast of conversations with service design practitioners, aimed squarely at people doing the work.
Service Design: From Insight to Implementation
A clear account of what service design is and how it is done, from research through to measuring the results, by three practitioners from Livework.
This is Service Design Doing
The practical companion to service design, covering research, ideation, prototyping and implementation with a large method library. Widely used as a course text.
Andy Polaine
Co-author of Service Design: From Insight to Implementation, host of the Power of Ten podcast, and a writer on design at many scales.
Birgit Mager
Professor of service design at Köln International School of Design since 1995 and founding president of the Service Design Network.