Service Design Show
Marc Fonteijn's long-running video series and podcast of conversations with service design practitioners, aimed squarely at people doing the work.
You can find here
- hundreds of interviews
- a podcast feed
- a community for practitioners
Good for questions like
Related resources
A clear account of what service design is and how it is done, from research through to measuring the results, by three practitioners from Livework.
London's long-running service design meetup, going since 2015, with roughly monthly talks for experienced practitioners, newcomers and the curious alike. Also a podcast and a YouTube channel of recorded talks.
Recordings of talks from the Service Lab London meetup on YouTube, going back several years. A good way to hear practitioners describe real work.
The practical companion to service design, covering research, ideation, prototyping and implementation with a large method library. Widely used as a course text.
Co-author of Service Design: From Insight to Implementation, host of the Power of Ten podcast, and a writer on design at many scales.
Professor of service design at Köln International School of Design since 1995 and founding president of the Service Design Network.