Service Design: From Insight to Implementation
A clear account of what service design is and how it is done, from research through to measuring the results, by three practitioners from Livework.
Good for questions like
Related resources
Co-author of Service Design: From Insight to Implementation, host of the Power of Ten podcast, and a writer on design at many scales.
One of the first dedicated service design consultancies, founded in London in 2001, with studios in Europe and South America and a long record of published thinking.
Marc Fonteijn's long-running video series and podcast of conversations with service design practitioners, aimed squarely at people doing the work.
London's long-running service design meetup, going since 2015, with roughly monthly talks for experienced practitioners, newcomers and the curious alike. Also a podcast and a YouTube channel of recorded talks.
Recordings of talks from the Service Lab London meetup on YouTube, going back several years. A good way to hear practitioners describe real work.
The practical companion to service design, covering research, ideation, prototyping and implementation with a large method library. Widely used as a course text.