Service Design: How to Design Integrated Service Experiences

Professor of service design at Köln International School of Design since 1995 and founding president of the Service Design Network.

A volunteer-run weekend where people in cities around the world prototype new services around a shared theme. No experience needed.

Fifteen principles of good service design, drawn from Lou Downe's time leading design across the UK government. Short, plain and opinionated.

Ten principles for designing government services, starting with 'start with user needs'. Short enough to read in five minutes and widely borrowed outside government.

Design school in Cologne where service design was first taught as a discipline in Europe, under Birgit Mager.

A two-year postgraduate programme in service design at the RCA in London, with a strong link to live public and commercial projects.