Service Lab London
London's long-running service design meetup, going since 2015, with roughly monthly talks for experienced practitioners, newcomers and the curious alike. Also a podcast and a YouTube channel of recorded talks.
You can find here
- upcoming meetups
- a large and active member list
- links to the podcast and website
Good for questions like
Related resources
Recordings of talks from the Service Lab London meetup on YouTube, going back several years. A good way to hear practitioners describe real work.
A free early-morning meetup in Brighton for people from Sussex and the South East, hosted by Clearleft every two months. Networking over breakfast, sometimes with a guest speaker.
Marc Fonteijn's long-running video series and podcast of conversations with service design practitioners, aimed squarely at people doing the work.
A clear account of what service design is and how it is done, from research through to measuring the results, by three practitioners from Livework.
The practical companion to service design, covering research, ideation, prototyping and implementation with a large method library. Widely used as a course text.
Co-author of Service Design: From Insight to Implementation, host of the Power of Ten podcast, and a writer on design at many scales.