Stakeholder mapping
Identifying the people and organisations involved in a service and drawing out how they relate to it and to each other. Explained in the Service Design Tools library.
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Related resources
An open collection of communication tools and methods for designing services, started by Roberta Tassi and maintained as a shared library.
A ServDes 2018 paper and case study exploring stakeholder mapping as a way to talk about roles and the distribution of power in public service design.
An applied guide connecting systems thinking principles to defining goals, understanding a system, designing collaboratively and evaluating change.
Step-by-step guidance for eleven systems thinking tools, including systems mapping, feedback loops and leverage points.
The UK government's manual for designing and running public services: the Service Standard, guidance on discovery, alpha, beta and live, and on user research and service design.
GOV.UK Service Manual guidance on learning about user needs through existing evidence, interviews, observation and the people who support users.