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Stakeholder mapping

Identifying the people and organisations involved in a service and drawing out how they relate to it and to each other. Explained in the Service Design Tools library.

Visit websiteservicedesigntools.org

Good for questions like

  • Service Design Tools

    An open collection of communication tools and methods for designing services, started by Roberta Tassi and maintained as a shared library.

  • GOV.UK Service Manual

    The UK government's manual for designing and running public services: the Service Standard, guidance on discovery, alpha, beta and live, and on user research and service design.

  • Smaply

    Software for building and maintaining journey maps, personas and stakeholder maps, made by the team behind This is Service Design Doing.