The stakeholder map: a conversation tool for designing people-led public services
A ServDes 2018 paper and case study exploring stakeholder mapping as a way to talk about roles and the distribution of power in public service design.
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Related resources
Identifying the people and organisations involved in a service and drawing out how they relate to it and to each other. Explained in the Service Design Tools library.
A 2021 paper proposing a power literacy framework for service designers, covering privilege, access, goals, roles and rules. Open access copy from TU Delft.
The Service Design and Innovation conference, the main academic gathering for service design research, held every two years with open proceedings.
Step-by-step guidance for eleven systems thinking tools, including systems mapping, feedback loops and leverage points.
A community-authored set of principles that put the people affected by design at the centre, foregrounding lived experience and community-controlled outcomes.
The Ministry of Justice's principles for ethical services, including minimising harm, balancing power, inclusion, honesty and responsibility.