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FigJam

Figma's collaborative whiteboard, often used by teams who already prototype in Figma for workshops and mapping.

Good for questions like

  • The free online companion to the book: over fifty methods for research, ideation, prototyping and facilitation, each with a step-by-step description.

  • A volunteer-run weekend where people in cities around the world prototype new services around a shared theme. No experience needed.

  • Online whiteboard used widely for journey maps, blueprints and remote workshops, with a large library of service design templates.

  • An open collection of communication tools and methods for designing services, started by Roberta Tassi and maintained as a shared library.

  • The Design Council's evolution of the Double Diamond for problems that span organisations and systems, with a set of design principles and roles.

  • An applied guide connecting systems thinking principles to defining goals, understanding a system, designing collaboratively and evaluating change.