Why do Service Designers Struggle to Address Power Dynamics?
A journal article examining the contextual and organisational factors that limit service designers' ability to address power dynamics in their work.
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Related resources
A 2021 paper proposing a power literacy framework for service designers, covering privilege, access, goals, roles and rules. Open access copy from TU Delft.
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One of the first dedicated service design consultancies, founded in London in 2001, with studios in Europe and South America and a long record of published thinking.
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