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Service design in United Kingdom
31 resources in the directory is connected to United Kingdom. Places are a way of gathering what is near you, not a separate directory.
Communities
Communities in United KingdomThe community for service, interaction and content designers working in and around the UK government, coordinated through the GOV.UK Service Manual.
Occasional evening meetups in Manchester run by the Service Design Network UK chapter, usually hosted by a local studio or public sector team.
A free early-morning meetup in Brighton for people from Sussex and the South East, hosted by Clearleft every two months. Networking over breakfast, sometimes with a guest speaker.
A volunteer-run festival of talks, workshops and open studios in London, running alongside the London Design Festival each September.
The UK chapter of the Service Design Network, running talks, socials and an annual chapter conference for practitioners across the country.
London's long-running service design meetup, going since 2015, with roughly monthly talks for experienced practitioners, newcomers and the curious alike. Also a podcast and a YouTube channel of recorded talks.
The Scottish Government's framework and community for designing public services with the people who use them, with a shared method bank.
A two-year postgraduate programme in service design at the RCA in London, with a strong link to live public and commercial projects.
A one-year master's at the Glasgow School of Art's Innovation School, combining service design with design innovation and research.
Methods & practice
Methods & practice in United KingdomThe UK government's manual for designing and running public services: the Service Standard, guidance on discovery, alpha, beta and live, and on user research and service design.
Government Social Research guidance on making research more inclusive: recruitment, adapted methods and attention to under-represented groups.
Step-by-step guidance for eleven systems thinking tools, including systems mapping, feedback loops and leverage points.
The Ministry of Justice design system's introduction to ethical considerations for service teams, including harm, vulnerability, discrimination, trust and automated decisions.
The Ministry of Justice's principles for ethical services, including minimising harm, balancing power, inclusion, honesty and responsibility.
GOV.UK Service Manual guidance on informed, voluntary participation: participant information, consent records and the right to withdraw.
Ten principles for designing government services, starting with 'start with user needs'. Short enough to read in five minutes and widely borrowed outside government.
Department for Education user research guidance on gathering, confirming and recording consent, including checking that people still agree as a session goes on.
GOV.UK Service Manual guidance on learning about user needs through existing evidence, interviews, observation and the people who support users.
Design principles, components and guidance for building health services in England, with a strong focus on accessibility and content.
Department for Education guidance on the ethics of researching colleagues: pressure to take part, voluntary participation, authority and confidentiality.
Department for Education guidance on research across languages: working with interpreters, cultural sensitivities and accessible consent materials.
UKRI and ESRC research ethics guidance on contextual vulnerability and actively given, informed consent, including the problem of passive or gatekeeper assent.
GOV.UK Service Manual guidance on reconstructing a service experience by exploring what people did, thought and felt over time.
The Government Office for Science's introduction to systems thinking for complex public sector problems, bringing together guidance, tools and case studies.
An applied guide connecting systems thinking principles to defining goals, understanding a system, designing collaboratively and evaluating change.
The Scottish Government's framework and community for designing public services with the people who use them, with a shared method bank.
GOV.UK Service Manual guidance on planning and running interviews to understand people's circumstances, experiences, problems and needs.
Thinking
Thinking in United KingdomThe UK government's blog about design, written by the people doing it across departments. Honest accounts of what worked and what did not.
Ten principles for designing government services, starting with 'start with user needs'. Short enough to read in five minutes and widely borrowed outside government.
A team in the UK Cabinet Office that brings design, data and ethnography into policy making, and writes openly about how.
Events
Events in United KingdomA volunteer-run festival of talks, workshops and open studios in London, running alongside the London Design Festival each September.
London's long-running service design meetup, going since 2015, with roughly monthly talks for experienced practitioners, newcomers and the curious alike. Also a podcast and a YouTube channel of recorded talks.
A free early-morning meetup in Brighton for people from Sussex and the South East, hosted by Clearleft every two months. Networking over breakfast, sometimes with a guest speaker.
Occasional evening meetups in Manchester run by the Service Design Network UK chapter, usually hosted by a local studio or public sector team.
An annual conference in Edinburgh for people designing public services, with workshops and talks drawn from across the UK and international public sectors.
People & organisations
People & organisations in United KingdomThe UK's national strategic body for design, home of the Double Diamond and the Systemic Design Framework.
One of the first dedicated service design consultancies, founded in London in 2001, with studios in Europe and South America and a long record of published thinking.
A team in the UK Cabinet Office that brings design, data and ethnography into policy making, and writes openly about how.
The Scottish Government's framework and community for designing public services with the people who use them, with a shared method bank.