People & organisations
Organisations that shape the practice, and people whose books, writing and podcasts are worth knowing. People are listed for their public work rather than as profiles.
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7 resources · Organisation
International organisation supporting the development of service design practice, with local chapters, an academy, a journal and an annual conference.
The UK's national strategic body for design, home of the Double Diamond and the Systemic Design Framework.
Design school in Cologne where service design was first taught as a discipline in Europe, under Birgit Mager.
One of the first dedicated service design consultancies, founded in London in 2001, with studios in Europe and South America and a long record of published thinking.
A team in the UK Cabinet Office that brings design, data and ethnography into policy making, and writes openly about how.
International association for people working at the meeting point of systems thinking and design. Runs the annual Relating Systems Thinking and Design symposium.
The Scottish Government's framework and community for designing public services with the people who use them, with a shared method bank.