The civil servant's systems thinking journey
An applied guide connecting systems thinking principles to defining goals, understanding a system, designing collaboratively and evaluating change.
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Related resources
The Government Office for Science's introduction to systems thinking for complex public sector problems, bringing together guidance, tools and case studies.
Step-by-step guidance for eleven systems thinking tools, including systems mapping, feedback loops and leverage points.
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The Design Council's evolution of the Double Diamond for problems that span organisations and systems, with a set of design principles and roles.
A meta-analysis in Organizational Behavior and Human Decision Processes of how peaks, endings and duration relate to the way people evaluate experiences in retrospect.
Co-author of Service Design: From Insight to Implementation, host of the Power of Ten podcast, and a writer on design at many scales.