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Service Design in Government

An annual conference in Edinburgh for people designing public services, with workshops and talks drawn from across the UK and international public sectors.

Visit websitegovservicedesign.net

You can find here

  • the programme
  • past talks
  • workshops

Good for questions like

  • Cross-government design community

    The community for service, interaction and content designers working in and around the UK government, coordinated through the GOV.UK Service Manual.

  • The Scottish Approach to Service Design

    The Scottish Government's framework and community for designing public services with the people who use them, with a shared method bank.

  • Design Council

    The UK's national strategic body for design, home of the Double Diamond and the Systemic Design Framework.

  • Design in government blog

    The UK government's blog about design, written by the people doing it across departments. Honest accounts of what worked and what did not.

  • Good Services: How to Design Services That Work

    Fifteen principles of good service design, drawn from Lou Downe's time leading design across the UK government. Short, plain and opinionated.

  • GOV.UK Service Manual

    The UK government's manual for designing and running public services: the Service Standard, guidance on discovery, alpha, beta and live, and on user research and service design.