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Service Design in Government

An annual conference in Edinburgh for people designing public services, with workshops and talks drawn from across the UK and international public sectors.

Visit websitegovservicedesign.net

You can find here

  • the programme
  • past talks
  • workshops

Good for questions like

  • Cross-government design community

    The community for service, interaction and content designers working in and around the UK government, coordinated through the GOV.UK Service Manual.

  • The Scottish Approach to Service Design

    The Scottish Government's framework and community for designing public services with the people who use them, with a shared method bank.

  • An introductory systems thinking toolkit for civil servants

    Step-by-step guidance for eleven systems thinking tools, including systems mapping, feedback loops and leverage points.

  • Design Council

    The UK's national strategic body for design, home of the Double Diamond and the Systemic Design Framework.

  • Design in government blog

    The UK government's blog about design, written by the people doing it across departments. Honest accounts of what worked and what did not.

  • Designing ethical services

    The Ministry of Justice design system's introduction to ethical considerations for service teams, including harm, vulnerability, discrimination, trust and automated decisions.