The Scottish Approach to Service Design
The Scottish Government's framework and community for designing public services with the people who use them, with a shared method bank.
You can find here
- the approach and its principles
- a method bank
- a community of practice
Good for questions like
Related resources
An annual conference in Edinburgh for people designing public services, with workshops and talks drawn from across the UK and international public sectors.
The community for service, interaction and content designers working in and around the UK government, coordinated through the GOV.UK Service Manual.
The UK's national strategic body for design, home of the Double Diamond and the Systemic Design Framework.
The UK government's blog about design, written by the people doing it across departments. Honest accounts of what worked and what did not.
A volunteer-run weekend where people in cities around the world prototype new services around a shared theme. No experience needed.
Fifteen principles of good service design, drawn from Lou Downe's time leading design across the UK government. Short, plain and opinionated.