The Scottish Approach to Service Design
The Scottish Government's framework and community for designing public services with the people who use them, with a shared method bank.
You can find here
- the approach and its principles
- a method bank
- a community of practice
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Related resources
An annual conference in Edinburgh for people designing public services, with workshops and talks drawn from across the UK and international public sectors.
A ServDes 2018 paper and case study exploring stakeholder mapping as a way to talk about roles and the distribution of power in public service design.
Step-by-step guidance for eleven systems thinking tools, including systems mapping, feedback loops and leverage points.
A 2021 paper proposing a power literacy framework for service designers, covering privilege, access, goals, roles and rules. Open access copy from TU Delft.
The community for service, interaction and content designers working in and around the UK government, coordinated through the GOV.UK Service Manual.
The UK's national strategic body for design, home of the Double Diamond and the Systemic Design Framework.