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NHS digital service manual

Design principles, components and guidance for building health services in England, with a strong focus on accessibility and content.

Visit websiteservice-manual.nhs.uk

You can find here

  • NHS design principles
  • the NHS service standard
  • a design system and content guide

Good for questions like

  • GOV.UK Service Manual

    The UK government's manual for designing and running public services: the Service Standard, guidance on discovery, alpha, beta and live, and on user research and service design.

  • Good Services: How to Design Services That Work

    Fifteen principles of good service design, drawn from Lou Downe's time leading design across the UK government. Short, plain and opinionated.

  • Government Design Principles

    Ten principles for designing government services, starting with 'start with user needs'. Short enough to read in five minutes and widely borrowed outside government.

  • Lou Downe

    Author of Good Services and co-founder of the School of Good Services. Formerly Director of Design for the UK government.

  • School of Good Services

    Short courses on designing and leading services, run by Lou Downe and Sarah Drummond and grounded in public-sector experience.

  • Cross-government design community

    The community for service, interaction and content designers working in and around the UK government, coordinated through the GOV.UK Service Manual.