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Livework

One of the first dedicated service design consultancies, founded in London in 2001, with studios in Europe and South America and a long record of published thinking.

Visit websiteliveworkstudio.com

You can find here

  • case studies
  • articles on service design practice
  • the Service Design for Business book

  • Service Design for Business

    A guide to using service design inside organisations, aimed at people who need to make the case for it as much as do it.

  • Service Design: From Insight to Implementation

    A clear account of what service design is and how it is done, from research through to measuring the results, by three practitioners from Livework.

  • The Service Organization

    How organisations need to change, in their structures and leadership, to deliver services that work. Written from experience inside large public and private organisations.

  • Andy Polaine

    Co-author of Service Design: From Insight to Implementation, host of the Power of Ten podcast, and a writer on design at many scales.

  • Birgit Mager

    Professor of service design at Köln International School of Design since 1995 and founding president of the Service Design Network.

  • Cross-government design community

    The community for service, interaction and content designers working in and around the UK government, coordinated through the GOV.UK Service Manual.