People & organisations
Organisations that shape the practice, and people whose books, writing and podcasts are worth knowing. People are listed for their public work rather than as profiles.
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5 resources · Person
Co-author of Service Design: From Insight to Implementation, host of the Power of Ten podcast, and a writer on design at many scales.
Professor of service design at Köln International School of Design since 1995 and founding president of the Service Design Network.
Author of The Service Organization, writing about how large organisations need to change to deliver good services.
Author of Good Services and co-founder of the School of Good Services. Formerly Director of Design for the UK government.
Co-author of This is Service Design Thinking and This is Service Design Doing, and co-founder of the software company behind Smaply.