Cultural context and service design: developing critical and meaning-making capacity
A Design Management Academy 2017 paper exploring cultural analysis and semiotics as ways to understand expectations, identity and symbolic meaning in services.
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Government Social Research guidance on making research more inclusive: recruitment, adapted methods and attention to under-represented groups.
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A 2021 paper proposing a power literacy framework for service designers, covering privilege, access, goals, roles and rules. Open access copy from TU Delft.
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