Moving towards plurality: Unpacking the role of service design in relation to culture
A ServDes 2020 paper drawing together four different views of culture in service design and arguing for attention to cultural plurality rather than a single fixed understanding.
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Related resources
A Design Management Academy 2017 paper exploring cultural analysis and semiotics as ways to understand expectations, identity and symbolic meaning in services.
A community-authored set of principles that put the people affected by design at the centre, foregrounding lived experience and community-controlled outcomes.
The Service Design and Innovation conference, the main academic gathering for service design research, held every two years with open proceedings.
Government Social Research guidance on making research more inclusive: recruitment, adapted methods and attention to under-represented groups.
A Design and Culture article reviewing the concept of autonomy and exploring its use in service design through case studies of services for older people.
Department for Education guidance on research across languages: working with interpreters, cultural sensitivities and accessible consent materials.