People & organisations
Organisations that shape the practice, and people whose books, writing and podcasts are worth knowing. People are listed for their public work rather than as profiles.
Refine
12 resources
International organisation supporting the development of service design practice, with local chapters, an academy, a journal and an annual conference.
Co-author of Service Design: From Insight to Implementation, host of the Power of Ten podcast, and a writer on design at many scales.
Professor of service design at Köln International School of Design since 1995 and founding president of the Service Design Network.
The UK's national strategic body for design, home of the Double Diamond and the Systemic Design Framework.
Author of The Service Organization, writing about how large organisations need to change to deliver good services.
Design school in Cologne where service design was first taught as a discipline in Europe, under Birgit Mager.
One of the first dedicated service design consultancies, founded in London in 2001, with studios in Europe and South America and a long record of published thinking.
Author of Good Services and co-founder of the School of Good Services. Formerly Director of Design for the UK government.
Co-author of This is Service Design Thinking and This is Service Design Doing, and co-founder of the software company behind Smaply.
A team in the UK Cabinet Office that brings design, data and ethnography into policy making, and writes openly about how.
International association for people working at the meeting point of systems thinking and design. Runs the annual Relating Systems Thinking and Design symposium.
The Scottish Government's framework and community for designing public services with the people who use them, with a shared method bank.