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Köln International School of Design

Design school in Cologne where service design was first taught as a discipline in Europe, under Birgit Mager.

  • Professor of service design at Köln International School of Design since 1995 and founding president of the Service Design Network.

  • A two-year postgraduate programme in service design at the RCA in London, with a strong link to live public and commercial projects.

  • A one-year master's at the Glasgow School of Art's Innovation School, combining service design with design innovation and research.

  • An English-language master's in Milan that treats products, services and systems as one design problem. One of the longest-running programmes of its kind.

  • Short courses on designing and leading services, run by Lou Downe and Sarah Drummond and grounded in public-sector experience.

  • The Service Design Network's training arm, offering online and in-person courses from introductory to advanced, taught by accredited trainers.