Andy Polaine
Co-author of Service Design: From Insight to Implementation, host of the Power of Ten podcast, and a writer on design at many scales.
Related resources
A clear account of what service design is and how it is done, from research through to measuring the results, by three practitioners from Livework.
Andy Polaine's podcast about design operating at many levels, from details to systems, with guests across service, strategic and systemic design.
Step-by-step guidance for eleven systems thinking tools, including systems mapping, feedback loops and leverage points.
A 2021 paper proposing a power literacy framework for service designers, covering privilege, access, goals, roles and rules. Open access copy from TU Delft.
Professor of service design at Köln International School of Design since 1995 and founding president of the Service Design Network.
The community for service, interaction and content designers working in and around the UK government, coordinated through the GOV.UK Service Manual.