Birgit Mager
Professor of service design at Köln International School of Design since 1995 and founding president of the Service Design Network.
Related resources
International organisation supporting the development of service design practice, with local chapters, an academy, a journal and an annual conference.
Design school in Cologne where service design was first taught as a discipline in Europe, under Birgit Mager.
The Service Design Network's training arm, offering online and in-person courses from introductory to advanced, taught by accredited trainers.
Co-author of Service Design: From Insight to Implementation, host of the Power of Ten podcast, and a writer on design at many scales.
The community for service, interaction and content designers working in and around the UK government, coordinated through the GOV.UK Service Manual.
The UK's national strategic body for design, home of the Double Diamond and the Systemic Design Framework.