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Birgit Mager

Professor of service design at Köln International School of Design since 1995 and founding president of the Service Design Network.

Visit siteservice-design-network.org

  • Service Design Network

    International organisation supporting the development of service design practice, with local chapters, an academy, a journal and an annual conference.

  • Köln International School of Design

    Design school in Cologne where service design was first taught as a discipline in Europe, under Birgit Mager.

  • SDN Academy

    The Service Design Network's training arm, offering online and in-person courses from introductory to advanced, taught by accredited trainers.

  • Andy Polaine

    Co-author of Service Design: From Insight to Implementation, host of the Power of Ten podcast, and a writer on design at many scales.

  • Beyond Good Intentions: Towards a Power Literacy Framework for Service Designers

    A 2021 paper proposing a power literacy framework for service designers, covering privilege, access, goals, roles and rules. Open access copy from TU Delft.

  • Cross-government design community

    The community for service, interaction and content designers working in and around the UK government, coordinated through the GOV.UK Service Manual.