Kate Tarling
Author of The Service Organization, writing about how large organisations need to change to deliver good services.
Related resources
How organisations need to change, in their structures and leadership, to deliver services that work. Written from experience inside large public and private organisations.
One of the first dedicated service design consultancies, founded in London in 2001, with studios in Europe and South America and a long record of published thinking.
A guide to using service design inside organisations, aimed at people who need to make the case for it as much as do it.
Journey management software for organisations that want to keep many journey maps consistent and connected to opportunities and delivery work.
Daniela Sangiorgi's widely cited 2011 paper in the International Journal of Design on service design as a driver of organisational and social change.