Marc Stickdorn
Co-author of This is Service Design Thinking and This is Service Design Doing, and co-founder of the software company behind Smaply.
Related resources
The practical companion to service design, covering research, ideation, prototyping and implementation with a large method library. Widely used as a course text.
Software for building and maintaining journey maps, personas and stakeholder maps, made by the team behind This is Service Design Doing.
Co-author of Service Design: From Insight to Implementation, host of the Power of Ten podcast, and a writer on design at many scales.
A 2021 paper proposing a power literacy framework for service designers, covering privilege, access, goals, roles and rules. Open access copy from TU Delft.
Professor of service design at Köln International School of Design since 1995 and founding president of the Service Design Network.
The community for service, interaction and content designers working in and around the UK government, coordinated through the GOV.UK Service Manual.