MSc Product Service System Design, Politecnico di Milano
An English-language master's in Milan that treats products, services and systems as one design problem. One of the longest-running programmes of its kind.
Good for questions like
Related resources
The Service Design and Innovation conference, the main academic gathering for service design research, held every two years with open proceedings.
A meta-analysis in Organizational Behavior and Human Decision Processes of how peaks, endings and duration relate to the way people evaluate experiences in retrospect.
A 2021 paper proposing a power literacy framework for service designers, covering privilege, access, goals, roles and rules. Open access copy from TU Delft.
Professor of service design at Köln International School of Design since 1995 and founding president of the Service Design Network.
A Design Management Academy 2017 paper exploring cultural analysis and semiotics as ways to understand expectations, identity and symbolic meaning in services.
An edited academic collection on the theory and future of designing for services, bringing together researchers from the field's main university groups.