Designing for Service: Key Issues and New Directions
An edited academic collection on the theory and future of designing for services, bringing together researchers from the field's main university groups.
Related resources
The Service Design and Innovation conference, the main academic gathering for service design research, held every two years with open proceedings.
Daniela Sangiorgi's widely cited 2011 paper in the International Journal of Design on service design as a driver of organisational and social change.
Co-author of Service Design: From Insight to Implementation, host of the Power of Ten podcast, and a writer on design at many scales.
Professor of service design at Köln International School of Design since 1995 and founding president of the Service Design Network.
The community for service, interaction and content designers working in and around the UK government, coordinated through the GOV.UK Service Manual.
The UK's national strategic body for design, home of the Double Diamond and the Systemic Design Framework.