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Methods & practice in United Kingdom
The working methods of service design, and the toolkits and service manuals that explain them well. We point to established explanations rather than rewriting the methods here.
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9 resources · Method
GOV.UK Service Manual guidance on informed, voluntary participation: participant information, consent records and the right to withdraw.
Department for Education user research guidance on gathering, confirming and recording consent, including checking that people still agree as a session goes on.
GOV.UK Service Manual guidance on learning about user needs through existing evidence, interviews, observation and the people who support users.
Department for Education guidance on the ethics of researching colleagues: pressure to take part, voluntary participation, authority and confidentiality.
Department for Education guidance on research across languages: working with interpreters, cultural sensitivities and accessible consent materials.
UKRI and ESRC research ethics guidance on contextual vulnerability and actively given, informed consent, including the problem of passive or gatekeeper assent.
GOV.UK Service Manual guidance on reconstructing a service experience by exploring what people did, thought and felt over time.
An applied guide connecting systems thinking principles to defining goals, understanding a system, designing collaboratively and evaluating change.
GOV.UK Service Manual guidance on planning and running interviews to understand people's circumstances, experiences, problems and needs.