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Methods & practice in United Kingdom
The working methods of service design, and the toolkits and service manuals that explain them well. We point to established explanations rather than rewriting the methods here.
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3 resources · Example
The UK government's manual for designing and running public services: the Service Standard, guidance on discovery, alpha, beta and live, and on user research and service design.
Ten principles for designing government services, starting with 'start with user needs'. Short enough to read in five minutes and widely borrowed outside government.
Design principles, components and guidance for building health services in England, with a strong focus on accessibility and content.