ServDes
The Service Design and Innovation conference, the main academic gathering for service design research, held every two years with open proceedings.
You can find here
- open access proceedings
- the next conference
- the research community
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Related resources
An edited academic collection on the theory and future of designing for services, bringing together researchers from the field's main university groups.
A ServDes 2025 paper introducing a project-centred template for examining how social, political and ecological forces enable or constrain design work. A proposed tool whose evaluation is ongoing.
A ServDes 2018 paper and case study exploring stakeholder mapping as a way to talk about roles and the distribution of power in public service design.
A ServDes 2020 paper drawing together four different views of culture in service design and arguing for attention to cultural plurality rather than a single fixed understanding.
An English-language master's in Milan that treats products, services and systems as one design problem. One of the longest-running programmes of its kind.
A meta-analysis in Organizational Behavior and Human Decision Processes of how peaks, endings and duration relate to the way people evaluate experiences in retrospect.