Transformative Services and Transformation Design
Daniela Sangiorgi's widely cited 2011 paper in the International Journal of Design on service design as a driver of organisational and social change.
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Related resources
An edited academic collection on the theory and future of designing for services, bringing together researchers from the field's main university groups.
Author of The Service Organization, writing about how large organisations need to change to deliver good services.
One of the first dedicated service design consultancies, founded in London in 2001, with studios in Europe and South America and a long record of published thinking.
An English-language master's in Milan that treats products, services and systems as one design problem. One of the longest-running programmes of its kind.
A team in the UK Cabinet Office that brings design, data and ethnography into policy making, and writes openly about how.
The Systemic Design Association's annual symposium, held in several locations at once and online, bringing together systems thinking and design practice.