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This is HCD

Gerry Scullion's podcast network on human-centred design, with a dedicated strand of conversations about service design and public services.

Visit websitethisishcd.com

Good for questions like

  • The community for service, interaction and content designers working in and around the UK government, coordinated through the GOV.UK Service Manual.

  • The UK's national strategic body for design, home of the Double Diamond and the Systemic Design Framework.

  • The UK government's blog about design, written by the people doing it across departments. Honest accounts of what worked and what did not.

  • An occasional printed newspaper about service design, started by Martin Jordan in 2015, with short pieces from practitioners around the world. Most articles are also published online.

  • Co-author of Service Design: From Insight to Implementation, host of the Power of Ten podcast, and a writer on design at many scales.

  • Professor of service design at Köln International School of Design since 1995 and founding president of the Service Design Network.