The Service Gazette
An occasional printed newspaper about service design, started by Martin Jordan in 2015, with short pieces from practitioners around the world. Most articles are also published online.
You can find here
- past issues
- short essays from practitioners
Good for questions like
Related resources
The community for service, interaction and content designers working in and around the UK government, coordinated through the GOV.UK Service Manual.
The UK's national strategic body for design, home of the Double Diamond and the Systemic Design Framework.
The UK government's blog about design, written by the people doing it across departments. Honest accounts of what worked and what did not.
Gerry Scullion's podcast network on human-centred design, with a dedicated strand of conversations about service design and public services.
Co-author of Service Design: From Insight to Implementation, host of the Power of Ten podcast, and a writer on design at many scales.
Professor of service design at Köln International School of Design since 1995 and founding president of the Service Design Network.